Your information should be handled with care, clarity and respect.
Applying for finance often involves sharing personal, financial and credit-related information. At G Lending Solutions, we take that responsibility seriously and aim to be clear about how your information may be collected, used, stored and handled throughout the process.
A plain-English summary of how this process works.
This page is designed to help you understand, in straightforward language, what information may be requested, why it may be needed, how it may be handled if you ask G Lending Solutions to assist with a finance enquiry or application, and how website technologies such as cookies and analytics may operate when you visit this site. It is intended as a practical overview and should be read together with any formal privacy, consent or credit documents provided during the process.
The main point
The aim is to keep this process clear and controlled. Information is not meant to move around loosely. If you ask for help with a finance enquiry or application, information may be used and shared only as needed to support the service you have asked for, within the consent and disclosure framework that applies to that process. When you visit the website, certain technical and usage information may also be collected to keep the site functioning, secure and measurable.
INFORMATION WE MAY COLLECT
The types of information involved in a lending enquiry or application.
Depending on the service requested, information may be collected so your circumstances, goals and eligibility can be properly understood and suitable finance pathways can be assessed.
Personal and contact information
- Name, address, email, phone number and identification details
- Date of birth and other information needed to help verify identity
- Information you provide through forms, calls, emails or meetings
Financial and supporting information
- Income, employment, expenses, assets and liabilities
- Statements, payslips, tax documents and other supporting records
- Details relevant to borrowing capacity, loan structure and suitability
Credit-related information
- Current and previous credit accounts
- Repayment history and other credit-related details relevant to an application
- Information needed to help assess eligibility or progress finance requests
Information that may be more sensitive
In some cases, a client may choose to disclose more sensitive information where it is relevant to the service being provided, including information about vulnerability or matters affecting their ability to proceed with finance.
WHY INFORMATION MAY BE USED
To understand your needs and help support the finance process you have asked for.
Information may be used to understand your goals and circumstances, explain options, assess what may be suitable, prepare applications, verify relevant details, communicate progress, and meet legal or compliance obligations that apply.
Providing finance support
- Understand your goals, financial position and lending needs
- Research options and explain suitable pathways
- Prepare and support finance applications where requested
Verification and compliance
- Help verify identity and supporting information
- Meet responsible lending, record-keeping and compliance requirements
- Respond where regulatory or legal obligations require it
Communication and updates
- Respond to questions and maintain contact during the process
- Provide documents, updates and next steps electronically where applicable
- Help keep the process organised and moving clearly
Important practical point
If key information is not available, that may limit the ability to assess options properly or move forward with the finance support you have requested.
INFORMATION SHARING AND CONSENT
Your information is only shared to support the service you have asked us to provide.
We aim to keep this process clear and controlled. If you ask us to assist with a finance enquiry or application, information may be shared with the parties reasonably needed to support that process. That does not happen casually or without purpose. It happens so we can help progress the service you have requested, and only within the consent and disclosure framework that applies to that process, except where disclosure is required or authorised by law.
Finance and credit-related parties
- Lenders, finance providers and mortgage insurers involved in the application you have asked us to assist with
- Credit reporting bodies or credit providers where credit-related checks or application steps require it
- Identity verification providers where needed to help confirm information you have supplied
Professional and operational service providers
- Accountants, lawyers, conveyancers or other advisers where your application or transaction requires their involvement
- IT, document, cloud storage or administrative providers that help securely operate the service framework
- Contractors or related service providers who support the delivery of the service you have requested
Other limited disclosures
- Referees, such as employers, where verification is needed and relevant to your application
- Courts, tribunals, industry bodies or complaint-handling bodies if a complaint or legal process requires it
- Any other party where disclosure is required or authorised by law
When disclosure may extend beyond Australia
Some service providers used in the broader finance and technology process may store or process information outside Australia. Where this applies, the handling of information remains tied to the service you have asked us to provide and the consent framework that supports that process.
COOKIES, TRACKING AND WEBSITE DATA
How website technologies may be used when you visit glending.com.au.
Like most modern websites, this site may use cookies and similar technologies to keep the website functioning, protect forms and services, understand how pages are used, measure performance and improve the experience over time. Depending on how the site is configured from time to time, some of these technologies may be provided by third-party services that support analytics, security, communication, advertising or operational functions.
On the homepage, non-essential cookies and similar technologies may be delayed briefly before they are used. Visitors can also open Privacy & Cookie Settings and request that non-essential cookies not be used for the current visit. If that option is selected, essential website technologies may still operate, but non-essential cookies and similar technologies will not be used for the remainder of that visit.
Essential website technologies
- Some technologies are used so the website can function properly, remain secure and respond reliably
- This can include security checks, spam prevention, page delivery, basic site preferences and form handling
- Without these essential functions, some parts of the website may not work as intended
Analytics and performance data
- Technical and usage information may be collected to help understand how visitors use the site
- This may include browser and device details, IP address, referring source, pages viewed, date and time, and interaction events
- That information may be used to review traffic, improve page performance, diagnose issues and better understand which content is most useful
Third-party tools and advertising
- Some embedded or connected services may also place cookies or collect technical identifiers as part of delivering their service
- If advertising or remarketing tools are used, they may help measure campaign performance or show more relevant follow-up content
- Third-party providers may handle information under their own privacy and cookie settings in addition to this page
Your choices and browser controls
You can usually manage or delete cookies through your browser settings. Depending on how the site is configured from time to time, site-based preference controls may also be made available. Blocking or removing some cookies may affect how certain pages, forms or site features function.
CREDIT INFORMATION, ELECTRONIC COMMUNICATIONS AND RECORDINGS
Additional parts of the process that may apply when finance support is requested.
Some parts of the finance process involve specific privacy and consent topics that deserve separate explanation, particularly where credit information, electronic documents or recorded meetings are involved.
Credit information
- Credit-related information may be obtained, used and exchanged where needed to help assess or support an application
- This may include current credit accounts, repayment conduct and other relevant credit details
- Where permitted and required, information may be obtained from lenders or credit reporting bodies
Electronic communications
- Documents and updates may be provided electronically instead of on paper
- You may be asked to review emails or digital documents as part of the application process
- Where applicable, consent to electronic communication can be changed or withdrawn
Phone, audio and video meetings
- Information may be discussed or collected through calls, video meetings or digital communication
- Where appropriate, a recording may be made for application, evidence or compliance purposes
- If required, that record may be provided to a relevant party involved in the finance process
Why this may happen
These steps can help support smoother verification, clearer records, better continuity and a more reliable application process across the parties involved.
FEES, COMMISSIONS AND RELATED DISCLOSURES
How remuneration and related disclosures may apply.
Finance arrangements can involve lender fees, commissions, referral arrangements and other disclosures. The aim should always be for those items to be explained clearly so clients understand what may apply and what is not being charged directly by them.
Fees payable by clients
- Lender application fees, valuation fees or related third-party costs may apply in some transactions
- If a broker fee is payable directly by you, that should be disclosed clearly in the appropriate documentation
- You should not be left guessing about whether a direct fee applies
Commissions and brokerage
- Commissions or financial payments may be received from lenders or finance providers when finance is successfully arranged
- These payments are typically made by the lender or finance provider, not paid separately by you as a direct broker fee
- You can ask for a reasonable estimate of how commissions are calculated and what may apply to your loan
Referral and related disclosures
- Referral arrangements may sometimes exist with advisers or other relevant professionals
- Where a related disclosure is relevant, it should appear in the formal finance documentation provided
- That may include information about referral payments, related parties or other required disclosures
General principle
Where remuneration or a related disclosure is relevant to a recommendation or finance transaction, that detail should be made clear through the proper documentation rather than left vague or assumed.
ACCESS, CORRECTION AND CLIENT RIGHTS
You should be able to ask questions before moving forward.
Clients may seek access to personal information held about them and may ask for corrections if information appears inaccurate, incomplete or out of date. Just as importantly, clients should feel comfortable asking why information is being requested before proceeding.
Key rights and expectations
- You can ask what information is being requested and why it may be needed
- You can ask who information may be provided to as part of the service you have requested
- You can ask for access to information held about you, subject to any lawful limitations
- You can request corrections where information appears inaccurate, incomplete or out of date
- You can raise privacy or service concerns if something does not feel clear or appropriate
Need to ask a question first?
If you want clarity before sharing documents or personal information, you are encouraged to ask first. The goal is for clients to understand what is being requested and why.
- Phone: 0451 705 020
- Email: admin@glending.com.au
- Website: glending.com.au
COMPLAINTS PROCESS
If something needs to be raised, there is a clear path forward.
If a concern arises about privacy, service handling or the finance process, the first step is to raise it directly so it can hopefully be resolved quickly and fairly. If the matter is not resolved, it may then move through the appropriate complaints process and, if still unresolved, to external dispute resolution.
How complaints may be handled
- Step 1: raise the concern directly as soon as possible
- Step 2: if unresolved, the matter may be escalated through the internal complaints process
- Step 3: if still unresolved, the complaint may be taken to the Australian Financial Complaints Authority
- Where needed, a written response and formal complaint handling timeframes may apply
External dispute resolution
AFCA provides an external dispute resolution pathway if a complaint has not been resolved through the internal process.
- Phone: 1800 931 678
- Email: info@afca.org.au
- Website: www.afca.org.au
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Need clarity before sharing your information?
We’re happy to explain what is being requested, why it may be needed, and how it may be handled before you proceed.